The result?

We saw a 5× increase in response rate compared to the previous year. Thanks to this initiative, we collected 17 completed surveys — a significant jump from only 3 in 2023.

Survey Highlights

• Average rating: 4.64 / 5

• Top-rated areas:

  • Customer Service Experience: 4.76 / 5

  • Communication & Responsiveness: 4.76 / 5

  • Quality of Product/Service: 4.71 / 5

• 88% of respondents would recommend us to others

• Comments praised timely deliveries, proactive support, and paperwork accuracy

• Feedback areas for improvement: response time & trace documentation

What we learned

While the feedback was largely positive, constructive suggestions helped us identify areas for refinement, including communication speed and traceability. This allows us to not only celebrate strengths — but act on what matters most to our customers.

Our commitment to improvement and sustainability

By linking feedback with a UN-backed donation, we were able to do good while listening better. The €170 donation contributes to UNDP's global efforts to fight poverty and support sustainable development across 170+ countries.

Want to know how others collect feedback?

We asked our LinkedIn community what works best for them.
Here’s what they said:

• 83% prefer personal follow-up calls

• 17% use third-party platforms

• 0% rely on short surveys with incentives

Final note

Thank you to everyone who participated and supported our feedback journey. Together, we’re not only improving services — we’re making a positive global impact.